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Our Selection Process For
Best Review Management Software
Best Review Management Software
Our Selection Process For
Best Review Management Software
Best Review Management Software
Best
Top 10 Best Review Management Software
|
Rank |
Company Name |
Year |
Revenue |
Fulltime |
Active |
Client |
Pricing |
Major Clients |
Other Core |
Usability 
|
Features
|
Accuracy
|
Stability
|
Support
|
Overall Score 0100GVGE |
Change in Rank |
Key Facts For Podium
-
- Major Clients:
- Available upon request
-
- Year Founded:
- 2014
-
- Fulltime Employees:
- 250+
-
- Active Clients:
- 15000+
-
- Revenue:
- Unknown
-
- Client Retention Rate:
- 98
-
- Pricing:
- M
-
- Website:
- www.podium.com
Key Facts For Get More Reviews
-
- Major Clients:
- , Hertz, Dollar Car Central, Thrifty Car R...
-
- Year Founded:
-
- Fulltime Employees:
-
- Active Clients:
-
- Revenue:
-
- Client Retention Rate:
-
- Pricing:
-
- Website:
- getmorereviews.com
Positive0%
Negative0%
Neutral0%
Key Facts For Secure Online Reputation
-
- Major Clients:
- , Banner Health, Westfield, Bosley, BMW
-
- Year Founded:
-
- Fulltime Employees:
-
- Active Clients:
-
- Revenue:
-
- Client Retention Rate:
-
- Pricing:
-
- Website:
- secureonlinereputation.com
Positive0%
Negative0%
Neutral0%
Key Facts For Chatmeter
-
- Major Clients:
- Earls, Hines, Village Green
-
- Year Founded:
-
- Fulltime Employees:
-
- Active Clients:
-
- Revenue:
-
- Client Retention Rate:
-
- Pricing:
-
- Website:
- chatmeter.com
Positive0%
Negative0%
Neutral0%
Key Facts For EmbedSocial
-
- Major Clients:
-
- Year Founded:
-
- Fulltime Employees:
-
- Active Clients:
-
- Revenue:
-
- Client Retention Rate:
-
- Pricing:
-
- Website:
- embedsocial.com
Positive0%
Negative0%
Neutral0%
Key Facts For reviews.io
-
- Major Clients:
- Tom & Teddy, Comfort Works, Facetheory, Ap...
-
- Year Founded:
- 2015
-
- Fulltime Employees:
- 1 - 10
-
- Active Clients:
- 20+
-
- Revenue:
- Est. $1 Million
-
- Client Retention Rate:
- 81
-
- Pricing:
- M
-
- Website:
- www.reviews.io
Positive0%
Negative0%
Neutral0%
Key Facts For BirdEye, Inc.
-
- Major Clients:
- Available Upon Request, Harley Davidson, E...
-
- Year Founded:
- 2012
-
- Fulltime Employees:
- 100 - 250
-
- Active Clients:
- 1000+
-
- Revenue:
- $10 million - $50 million
-
- Client Retention Rate:
- 89
-
- Pricing:
- M
-
- Website:
- birdeye.com
Key Facts For ReviewTrackers
-
- Major Clients:
- Onemain Financial, Roti, Life Storage, Ash...
-
- Year Founded:
-
- Fulltime Employees:
-
- Active Clients:
-
- Revenue:
-
- Client Retention Rate:
-
- Pricing:
-
- Website:
- reviewtrackers.com
Positive0%
Negative0%
Neutral0%
Key Facts For Grab Your Reviews
-
- Major Clients:
- Confidential
-
- Year Founded:
-
- Fulltime Employees:
-
- Active Clients:
-
- Revenue:
-
- Client Retention Rate:
-
- Pricing:
-
- Website:
- grabyourreviews.com
Positive0%
Negative0%
Neutral0%
Key Facts For Score My Reviews
-
- Major Clients:
- Trip Advisor, Angies List, Home Advisor
-
- Year Founded:
-
- Fulltime Employees:
-
- Active Clients:
-
- Revenue:
-
- Client Retention Rate:
-
- Pricing:
-
- Website:
- scoremyreviews.com
Positive0%
Negative0%
Neutral0%
Evaluation Criteria: Best Review Management Software
Usability
Ease of Use
During our evaluation of review management software our research team analyzes the usability of the software. This involves comparing the interface to competing platforms and having different people test the software to ensure the software is easy to use. This also involves analyzing the different help files and instructions provided by the software publisher to help users solve problems with their use of the software.
Features
Powerful Functions
The individual features and functions of the software are analyzed to understand the value they bring to the software and how usable they are compared to competing review management software. Does the vendor have key features that other competitors have that might be considered a required feature? Do they have unique features that differentiate them from other offerings in their industry?
Accuracy
Correct Information
The accuracy of any statistics or reports generated from the software is vital to give clients an accurate view of the status of their online reviews and reputation. We analyze the types of statistics that are gathered and served to the end user and the validity of those statistics. We analyze how the software collects information on the reviews and whether the information is cached or being updated in real-time.
Stability
Minimal Downtime Incidents
Our analysis of the stability of the software involves a dive into how the software performs over a long period of time. Does the software ever go down or stop functioning properly, and if so for how long? Does the vendor performing preventative maintenance to ensure that the software will continue to work with consistent performance? What is their historical uptime and SLA?
Support
Easy Communication
Having a strong support team behind the software is also important for review management software. Our research team investigates the different support resources they have on their team, the online documentation that they have, and how they receive complaints or issues from their customers. Are they using software that will enable them to identify issues and resolve them quickly?
